Location: Towson, Md.
Status: Full Time, Employee
Total Work Experience: 2+ Years
You love what you do. You do your job well, believe in offering exceptional care, and enjoy getting to know your patients as people. Yet, you can’t help but believe there is a place that offers greater reward, richer opportunity and the chance to work in an environment where your efforts are measured in the difference they make in the lives of people.
MEDEX Global Group, a recognized leader in providing critical travel, medical and security assistance and international travel insurance offers an exceptional opportunity for a Corporate Trainer/Auditor.
As a Corporate Trainer/Auditor you will contribute to MEDEX’s success by providing employees with invaluable resources and lessons that can be utilized throughout their careers.
Primary responsibilities will include
- Measuring, testing and evaluating training programs and methods
- Designing training & procedural materials
- Conducting follow-up instruction & audit to reinforce skill development
- Evaluating the progress of new associates
- Monitoring and tracking of all company-wide training
Requirements
- College degree in business, communications, sales/marketing, education or related field and/or equivalent preferred.
- A minimum of two (2) years experience conducting training in a service environment. Additional experience may be substituted for the degree requirement.
- Excellent presentation skills
- Strong interpersonal and communications skills
- Excellent computer skills, including Microsoft Office products
- Proven record of high achievement in managing multiple projects from conceptualization and planning to successful execution.
- Effective interpersonal skills and the ability to interface with all levels of the organization.
- Instructional design experience preferred.
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Location: Towson, Md.
Status: Full Time, Employee
Total Work Experience: 2+ Years
Primary Purpose
MEDEX is a fast growing global company, offering immediate, full time opportunities for individuals with excellent customer service skills. Successful candidates will find themselves coordinating the services provided to members with medical, security and travel-related emergencies worldwide. The Emergency Response Coordinator is responsible for acting as a liaison among members, medical care providers and other services providers, family members, employers, insurance companies and other groups as part of a comprehensive response to requests for assistance. Whether it's coordinating an air ambulance evacuation out of Venezuela, finding an English-speaking physician specialist in Beijing, dealing with a stolen passport in Jakarta or keeping family members abreast of a patient’s status in Germany, the Emergency Response Coordinator effectively uses corporate resources to provide efficient, top quality assistance services.
Qualifications
- Outstanding customer service skills complemented with creativity, attention to detail, and the ability to plan well.
- Ability to communicate a calm and organized approach while managing complex critical or emergency situations.
- Ability to plan and coordinate the logistics of using multiple service providers to accomplish desired end result.
- Ability to thrive in an exciting fast paced high stressed environment.
- Excellent English oral and written communication skills; fluency in second language a requirement.
- Ability to work well both independently and in teams, organizing and prioritizing responsibilities and maintaining a professional manner.
- Ability and motivation to learn. Willingness to work weekends, holidays and night shift.
Knowledge Requirements
- Intensive orientation will provide you with the knowledge you will require to be successful in this position.
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Location: Towson, Md.
Status: Full Time, Employee
Total Work Experience:
MEDEX Global Group, is a recognized leader in the international travel assistance industry. We provide critical travel, medical and security assistance and insurance for those traveling or living abroad. We believe that MEDEX is changing the way travelers prepare for and respond to the unexpected while away from home. We offer an exceptional opportunity for a talented and motivated research writer to contribute to that change.
Developed in conjunction with Harvard Medical International, the MEDEX 360°m Global Medical Monitor offers travelers a state-of-the-art comprehensive health information resource for 236 countries and territories. Working closely with international health experts, MEDEX, and Harvard Medical International, this writer will be responsible for conducting research on the quality and scope of global health issues and medical services, creating and updating content, and writing health briefs for worldwide destinations. If you possess intellectual curiosity and strong research, writing and editorial skills, we provide a challenging work environment that rewards personal initiative.
Requirements
You must have a 4-year college degree, strong writing ability and the willingness to learn about international health care. Education or work experience in international public health will set you apart. The ability to successfully multi-task in a demanding environment is essential.
We are willing to train motivated, technically-literate candidates with applicable abilities and experience.
The rewards include competitive salaries, excellent benefits, and working in a positive high-energy environment. You will be working with a passionate team that cares about the services they provide. People who thrive at MEDEX value making a positive impact on peoples’ lives, own their customers’ problems until resolution, and have vision and a commitment to excellence.
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Location: Towson, Md.
Status: Full Time, Employee
Total Work Experience:
Primary Purpose
Update, format, maintain and improve the provider database. Research provider information requests from corporate, government, insurance clients and internal requests. Support the Emergency Response Center in any case-related provider issues, such as specific medical referrals. Credential Providers.
Expectations of Employee
- Adheres to company policies and procedures
- Maintains Corporate and Client confidentiality
- Performs duties and responsibilities as outlined in the job description
- Maintains a positive and respectful attitude
- Communicates regularly and effectively with supervisor about Department issues/concerns
- Demonstrates flexible and efficient time management and ability to prioritize workload
- Consistently reports to work on time prepared to perform duties
- Meets Departmental productivity standards
- Supports the mission and the core values of the company.
Essential Duties and Responsibilities
- Manage data in the Provider Database: Reformat entries merged into Clientele - Add new and update existing data to ensure consistency and reliability of the provider database.
- Support internal and external customers with specific reports.
- Research, recruit, and credential providers (Hospitals, MPAs, Air Ambulances primarily) according to established policies. Act as a liaison to address and correct any discrepancies or issues.
- Prepare accurate and professional reports timely as requested, including monthly report for statistics (Monthly MPA payment, Provider Activity and Achievements reports).
- Represent the Resource Development department during client visits or in special projects as requested.
- Credential facilities by doing site surveys abroad when needed
- Demonstrate specialized knowledge about a specific region (e.g. Asia - Europe/Africa/Middle East – Americas)
Qualifications/Knowledge/Skill/Licensure
- Knowledge or Education in the international field (International relations, geography, geopolitics…)
- Foreign language skills preferred (Spanish preferred)
- Bachelors degree or equivalent work experience preferred
- Experience in the Emergency Response Center Department preferred
- Superior organizational skills
- Superior written and verbal communication skills
- Creativity - Resourcefulness
- Attention to detail
- Motivated and dependable
- Computer literate
Criteria for Progression
- Proven knowledge of key international and domestic providers
- Demonstrated ability to conduct effective independent research
- Superior motivation
- Demonstrated ability to think outside the box
- Performs at a level that consistently exceeds customer and Department expectations.
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Location: Towson, Md.
Status: Full Time, Employee
Total Work Experience:
You love what you do. You do your job well, believe in offering exceptional care, and enjoy getting to know your patients as people. Yet, you can’t help but believe there is a place that offers greater reward, richer opportunity and the chance to deliver care in an environment where your efforts really make a difference in the lives of your patients.
MEDEX Global Group, a recognized leader in providing critical travel, medical and security assistance and international travel insurance offers an exceptional opportunity for a nurses looking to care for patients in a global, virtual ER environment.
The Nurse Case Manager is accountable to meet the patient’s needs and promote efficient and proper use of resources. Additional functions to this role include ensuring collaborative management of patient care, serving as a clinical resource for the Emergency Response Center, coordinating medical referrals related to the patient’s care and ensuring communication with the emergency and attending physicians across geographic locations.
Primary Responsibilities
- Oversee care management for international medical emergency cases
- Work collaboratively with other healthcare and Emergency Response Center staff toward the best outcomes for the patient and the organization.
- Review and monitor medical cases for appropriateness of treatment and efficient case management
- Participates in the management of complex medical cases, including obtaining medical reports and reviewing medical records
- Participates in training and ongoing educational activities and in policy and procedure development.
- Provides feedback on medical providers worldwide; may participate in site surveys of hospitals, clinics and air ambulance providers
Qualifications
- Licensed Clinical Nurse with a minimum of three years experience in a critical care environment. Experience as a charge nurse is desired.
- BSN required.
- Excellent verbal and written communication skills in English. Fluency in a foreign language is desired.
- Strong problem solving skills and the ability to remain calm and organized.
- Must have a proven history of providing empathetic and courteous service and working effectively with coworkers.
- Direct experience with international healthcare preferred.
- Knowledge of air medical transport preferred
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Location: Towson, Md.
Status: Full Time, Employee
Total Work Experience:
Primary Purpose
Monitor of program profitability and the pricing of existing and prospective MEDEX programs. This includes integrating and analyzing experience data from multiple data sources, and reporting of results at the program level. (“Program” as used herein means each separate class of members with a specific benefit program for a given client.)
Duties and Responsibilities
The position is very dynamic and the individual must be capable and knowledgeable in the areas of data integration and analysis, cost accounting, and product pricing in an insurance underwriting environment. The Group Underwriter will:
- Monitor & track program profitability and pricing of existing and future MEDEX programs
- Analyze prospect information provided by Sales; determine prospect acceptability, pricing & proposal terms, and issue proposals to Sales people.
- Accurately analyze prospect and client risk profile and develop rates
- Negotiate with the insurance carriers and vendors to obtain competitive rates and policy exceptions as needed.
- Promote discussion and resolution of customer pricing issues. Maintain, on a consistent basis, renewal and prospective account files
- Research and analyze contract issues
- Underwrite terms and conditions and establish pricing for new and renewal business for moderately complex accounts by gathering, reviewing and analyzing account information
- Develop, refine and maintain product/market pricing and rate models based on analysis of group's experience, industry and demographics and competitive information
- Gather and maintain accurate and updated competitive information
- Under general supervision, work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Integrate program revenue, commissions, utilization, expense and exposure data from across multiple systems.
- Analyze program data and determine & communicate renewal terms to Client Relations Managers. This includes providing appropriate supporting documentation.
- Recommend specific actions that will increase profitability based upon analysis
- Participate in sales presentations and client meetings in a supporting role, as appropriate.
- Lead system development projects including intense review and update to CRM system to assure that appropriate program data is appropriately collected to perform the functions of the position. This includes participation in testing and actual data conversion.
- Participate in the development and review of annual program revenue budgets.
- Assist others by providing reports showing revenue, commissions, utilization, expense, and/or exposure data.
- Attend sales department, proposal and renewal client presentations. Provide necessary technical assistance in the communication of the administration fees, premium rates and financial exhibits
- Prepare and present findings of client/product/market results to the Leadership Team quarterly.
- Identify opportunities for growth within new and existing production sources.
- Lead, train and manage other members of the Underwriting department as the function expands
- Other duties may be assigned.
Job Qualifications
- Education: BS/BA degree with concentration in Finance or Risk Management preferred.
- Experience: Requires 5 to 7 years experience of group insurance underwriting and/or a combination of education and experience. Working knowledge of group underwriting philosophy and techniques as could be gained by five to ten years experience in a group underwriting or stop loss underwriting position.
- Required Skill: Strong track record of time management and efficiency is critical including organizing, multi-tasking, and prioritizing. Strong computer proficiency is required. Technology tools will be Excel, Access and SQL with Excel being primary. Exceptional documentation and risk analysis skills and be willing to contribute to staff development and training as needed. Proactive teamwork and interpersonal skills with the ability to balance between team and individual goals. Must have strong track record of negotiating skills and relationship management. Strong analytical and problem solving skills with the proven ability to make expedient and sound decisions, as well as taking initiative and following through. Exceptional oral and written communication skills, as well as strong background in customer service. Perform job functions at a meet expectations or above level and contribute to and implement actions to improve performance and efficiency. Ability to effectively interact with all levels of internal and external business partners.
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Location: Towson, Md.
Status: Full Time, Employee
Total Work Experience: 3+ Years
This position will be focused on assisting in the ongoing development and maintenance of both our CRM product and our website. We are looking for a “working project manager”, a person that can balance delivery of the majority of development in an effective and efficient manor all the while following company standards for development practices.
The position requires very strong and broad technical expertise balanced with outstanding customer service skills and complemented with effective staff and project management abilities.
Qualifications
- Three or more years experience leading enterprise web and Windows application development projects in a mission critical business environment
- Experience in specification development, systems design, prototyping, documentation, developing online help, training and usability functions, application deployment, maintenance and change control
- Ability to design and build compelling graphical layouts, creative GUI design and logical navigation with appealing design elements
- Experience with scalability, security, and reliability in various dynamic web application environments and database driven architecture
- Ability to provide business systems analysis skills in defining requirements with a strategic view
- Self-motivated to identify, evaluate and recommend the usage of emerging technologies to create innovative solutions for competitive advantage in web design, application architecture, and security best practices
- Excellent English oral and written communication skills
- Ability to coordinate initiatives with outside vendors - “working project manager”
- Ability to work effectively under pressure and within deadlines
- Ability to work well both independently and with others, organizing and prioritizing responsibilities and maintaining a professional manner
- Willingness to work overtime if necessary
MAJOR Requirements (must have)
- Very strong development skills and experience in HTML/DHTML, Visual Basic .NET, ASP.NET, ADO.NET , XML/SOAP
- Significant independent website design and development experience
- VB & C#.net – lead hands-on development needs for all website work.
- ASP.net – additionally, for website development
- Strong skills and application development experience with Microsoft SQL Server 2000 & 2005 including application performance tuning, stored procedures, triggers, Transact-SQL
- Microsoft SQL server 2000 & 2005 experience – back-end system for data
- Business Analyst skills – requirements gathering, functional specifications
MINOR Requirements (beneficial to have)
- Project Management experience – working knowledge of software development lifecycle
- XML – for data exchange as both publisher and subscriber
- Reporting Services – for standardized reporting
- System Documentation – to build support material related to systems
- Windows 2003 – familiar with operating system platform in use
- Source Safe – for source code management
- ACCPAC Advantage Accounting, Clientele CRM.NET, Crystal Reports, Adobe Illustrator, PhotoShop, Flash, Eldorado HEALTHpac, MS Visual Source Safe, Microsoft Exchange Server 2003, Microsoft ISA Server experience a plus
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Location: Houston, TX
Status: Full Time, Employee
Total Work Experience: 3+ years
Primary Purpose
This position will be focused on assisting in the ongoing development and maintenance of both our CRM product and our website. We are looking for a “working project manager”, a person that can balance delivery of the majority of development in an effective and efficient manor all the while following company standards for development practices.
The position requires very strong and broad technical expertise balanced with outstanding customer service skills and complemented with effective staff and project management abilities.
Qualifications
- Three or more years experience leading enterprise web and Windows application development projects in a mission critical business environment
- Experience in specification development, systems design, prototyping, documentation, developing online help, training and usability functions, application deployment, maintenance and change control
- Ability to design and build compelling graphical layouts, creative GUI design and logical navigation with appealing design elements
- Experience with scalability, security, and reliability in various dynamic web application environments and database driven architecture
- Ability to provide business systems analysis skills in defining requirements with a strategic view
- Self-motivated to identify, evaluate and recommend the usage of emerging technologies to create innovative solutions for competitive advantage in web design, application architecture, and security best practices
- Excellent English oral and written communication skills
- Ability to coordinate initiatives with outside vendors - “working project manager”
- Ability to work effectively under pressure and within deadlines
- Ability to work well both independently and with others, organizing and prioritizing responsibilities and maintaining a professional manner
- Willingness to work overtime if necessary
MAJOR Requirements (must have)
- Very strong development skills and experience in HTML/DHTML, Visual Basic .NET, ASP.NET, ADO.NET , XML/SOAP
- Significant independent website design and development experience
- VB & C#.net – lead hands-on development needs for all website work.
- ASP.net – additionally, for website development
- Strong skills and application development experience with Microsoft SQL Server 2000 & 2005 including application performance tuning, stored procedures, triggers, Transact-SQL
- Microsoft SQL server 2000 & 2005 experience – back-end system for data
- Business Analyst skills – requirements gathering, functional specifications
MINOR Requirements (beneficial to have)
- Project Management experience – working knowledge of software development lifecycle
- XML – for data exchange as both publisher and subscriber
- Reporting Services – for standardized reporting
- System Documentation – to build support material related to systems
- Windows 2003 – familiar with operating system platform in use
- Source Safe – for source code management
- ACCPAC Advantage Accounting, Clientele CRM.NET, Crystal Reports, Adobe Illustrator, PhotoShop, Flash, Eldorado HEALTHpac, MS Visual Source Safe, Microsoft Exchange Server 2003, Microsoft ISA Server experience a plus
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